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Frequently Asked
Questions & Answers


The following drop-down menu and list is of the questions and answers to the most frequent enquiries we received from our customers.




If you are unable to locate the answer to your question from the information provided below please feel free to contact us directly.

 

Recently Asked General Questions
(click on a question below to view the answer)

Q1. Are the ferries accessible to disabled / reduced mobility passengers and can you arrange any assistance when boarding?

Q2. What is the minimum age for a child travelling alone?

Q3. Can you provide a baby cot in my cabin?

Q4. Who do I contact if I have lost some property on the ferry?

Q5. Can I obtain a VAT receipt for my ferry booking?

Q6. Are there taxi companies located near to the port? How can I book a taxi?

Q7. Are there any vacancies available at your company?

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Booking Related Questions
(click on a question below to view the answer)

Q8. I am trying to book with different numbers of passengers on the outbound and return journeys. How can I do this?

Q9. Should the driver be included in the total number of passengers?

Q10. When I select a month I cannot see any dates or times. What does this mean?

Q11. Can I book an open return?

Q12. I would like to make a booking without a vehicle. How can I do this?

Q13. Is it cheaper for me to book online or over the telephone?

Q14. How can I get the cheapest price?

Q15. When I use the compare price facility, one of the prices shown appears in "red", what does this mean?

Q16. How do I book a bicycle?

Q17. The price I am quoted now is more expensive than when I last looked. Why is this?

Q18. Are all taxes and fuel surcharges included in the price I have been quoted?

Q19. How do I know which ferry operator I have booked with?

Q20. If I make a booking online, will I receive any tickets?

Q21. How do I use the map on the home page?

Q22. Does the website support all browsers?

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Vehicle Related Questions
(click on a question below to view the answer)

Q23. I will be travelling in a rental car. Can I book online as I don't yet know the make or registration number of the car?

Q24. Can I book online if I am travelling in a van or any other commercial vehicle?

Q25. I am travelling in a van but it has been converted to have sleeping accommodation. How do I book this?

Q26. Does it matter if I have a roof box/bicycle rack attached to my car?

Q27. How do I book with a trailer?

Q28. If I change my car, can I transfer the booking to my new vehicle?

Q29. How do I book more than one motorcycle?

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Cabin / Accommodation Related Questions
(click on a question below to view the answer)

Q30. Is it compulsory to book onboard accommodation, e.g. seats/cabins?

Q31. If I under occupy a cabin, will I be required to share the cabin?

Q32. Do I select the number of cabins needed or the number of berths?

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Travelling With Pets Questions
(click on a question below to view the answer)

Q33. What is the Pet Travel Scheme and which ferry companies allow pets?

Q34. Which ferry companies can I book pets with online with Ferryto.ie?

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Pricing, Payment & Billing Questions
(click on a question below to view the answer)

Q35. What does the crossed out fare next to the "Ticket Price" mean?

Q36. Which credit and debit cards do you accept?

Q37. Is there a charge for using credit/debit cards?

Q38. I do not have a credit/debit card. Can I book now and pay at the port? Can I pay by cheque/cash?

Q39. Are my credit card details secure when I make a booking online?

Q40. Can I use someone else's credit/debit card to pay for my booking online?

Q41. I have tried to make a booking, but it says my card has been declined. Why is this?

Q42. Do I have to pay in full when I make a booking?

Q43. I have tried to make a booking, but it says it has been unsuccessful. But I see that the money has come out of my account. Help!

Q44. I have tried to make a booking, but I did not receive an on screen confirmation. Was the booking successful?

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Check-In and Boarding Questions
(click on a question below to view the answer)

Q45. I would like to know the post code of the port. How can I find this?

Q46. How early do I need to get to the port before departure?

Q47. If I arrive at the port early, can I board the ferry straight away?

Q48. Do I need to take my passport with me when I travel?

Q49. Is there secure parking at the port and how much does it cost?

Q50. Can I sleep in my motorhome/caravan overnight at the port?

Q51. I am travelling in a group of more than 9 people/vehicles. How can I book this?

Q52. How can I contact Ferryto.ie?

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Answers to Recently Asked Questions

 

Q. Are the ferries accessible to disabled / reduced mobility passengers and can you arrange any assistance when boarding?
A. A large number of ferries are well adapted to suit the needs of disabled / reduced mobility passengers, although the ferry operators are not always able to offer all onboard facilities, and some routes are not suitable for disabled / reduced mobility passengers. The following services are normally offered by the ferry operators, however please note that these services must be requested well before departure or at the check-in time. We advise all customers wishing assistance in boarding to check-in much earlier than the latest check-in times to ensure that:-

  • Your car to be positioned close to the lift on the car deck.
  • Use of wheelchair in the terminal and on the ship.
  • Be allocated specially adapted disabled cabins onboard, although these cabins must be pre booked by calling us on 0844 5765503.

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Q. What is the minimum age for a child travelling alone?
A. This depends on the operator with which you wish to travel. Usually, children are permitted to travel alone from the age of 16, providing they have a letter of permission from a parent or guardian.

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Q. Can you provide a baby cot in my cabin?
A. Most ferry operators can supply cots for use in cabins, however some operators may not offer this facility. Please contact us with your booking reservation number to arrange for a cot to be booked for you.

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Q. Who do I contact if I have lost some property on the ferry?
A. As we are a booking agent, we do not have any means of obtaining lost property. Please contact the ferry operator directly.

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Q. Can I obtain a VAT receipt for my ferry booking?
A. No. Ferry bookings, excluding freight bookings, are not subject to VAT and as such we cannot issue VAT receipts.

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Q. Are there taxi companies located near to the port? How can I book a taxi?
A. To reserve a taxi online please click here to visit our Taxis and Airport Transfer service site.

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Q. Are there any vacancies available at your company?
A. Yes, we are always looking for new enthusiastic staff with a good attitude. For more information about specific vacancies please click here. Please note for onboard vacancies you should contact the ferry operator directly.

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Answers to Booking Related Questions

 

Q. I am trying to book with different numbers of passengers on the outbound and return journeys. How can I do this?
A. We are not currently able to offer the facility to make one booking with different numbers of passengers on the outbound and return legs of the journey. However, this can be done as 2 separate bookings. For example, if you wish to make a booking with 2 people travelling outbound and one person returning, you can book as follows:

1. First booking for 1 person return
2. Second booking for 1 person single
or
1. First booking for 2 people outbound only
2. Second booking for return leg for one person.

If you need further assistance in making your booking, please call us on: +44 (0)844 493 0651.

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Q. Should the driver be included in the total number of passengers?
A. Yes, please enter the total number of people travelling including the driver. The drop-down box for passengers refers to the total number of passengers in your party.

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Q. When I select a month I cannot see any dates or times. What does this mean?
A. If there are no dates showing on the month you have selected or there is no time showing on the date you have selected, then this means that there are currently no timetables available online for that selection. Please select alternative dates to proceed with the booking. We make every effort to update the schedules online as soon as the timetables are available to us.

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Q. Can I book an open return?
A. No, unfortunately it is not possible to book open return tickets with Ferryto.ie.

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Q. I would like to make a booking without a vehicle. How can I do this?
A. To make a foot passenger booking, please select 'Foot passenger' from the Vehicle dropdown at stage 2 of the booking process. Please note some routes do not permit foot passengers. If you wish to travel as a foot passenger but the option to select foot passenger in the vehicle drop-down menu does not appear, this means that the route you have selected does not accept foot passengers. Please do NOT make a booking for a vehicle if you intend to travel as a foot passenger, as we may not be able to refund the booking.

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Q. Is it cheaper for me to book online or over the telephone?
A. We charge a non-refundable service fee for bookings made by telephone, which you can save by completing your booking online. To contact us for assistance in making your booking, please call us on +44 (0)844 493 0651.

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Q. How can I get the cheapest price?
A. Our cheapest ferries are all available online; the prices quoted online are our lowest fares for the route/date/time combination that you have selected.

  • Exactly the same as with airlines most ferry fares are demand driven, so we advise you to book early and avoid peak sailings if possible. the early bird bookings always get the best prices!
  • If you are flexible with the routes and dates that you can travel, you can use our Compare prices form to find the lowest fares.

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Q. When I use the compare price facility, one of the prices shown appears in red, what does this mean?
A. The quote that appears in "red" is the closest match to the dates and timings you have selected in the drop down of the compare price booking engine. This quote is in red only to highlight this fact.

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Q. How do I book a bicycle?
A. Please select Bicycle from the vehicle drop down menu and proceed with the booking. Please note a separate booking will need to be made for each bicycle. If Bicycle does not appear in the vehicle drop-down menu it is because that option is not available for that route.Unfortunately, we do not offer the option to book a bicycle through our Compare Price facility; please use the `Book by Route' form to obtain a quote and book.

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Q. The price I am quoted now is more expensive than when I last looked. Why is this?
A. The prices you see online are only valid at the time of the quote. As many ferry operators use a demand-driven pricing structure, the price may change according to availability. Therefore, we advise booking early to obtain the cheapest prices.

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Q. Are all taxes and fuel surcharges included in the price I have been quoted?
A. In most cases, all taxes and fuel surcharges are included in the price quoted. However, in a few cases, the ferry operator may apply these charges upon arrival at the port. If this is the case, you will be informed of this at the quote stage of the booking process.

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Q. How do I know which ferry operator I have booked with?
A. Once you have made your booking, you will receive your on-screen and email booking confirmation. The email confirmation includes the ferry operating company, your booking reference number, check-in time and other essential information. Also, if you look at the terms and conditions for your quotation/booking you will see the operator you have chosen for your routes.

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Q. If I make a booking online, will I receive any tickets?
A. In most cases you will not receive tickets if you make your booking through us. When your booking as been completed, you will receive an on screen BOOKING REFERENCE NUMBER which will at the same time be confirmed by email. Unless given specific instructions on your booking confirmation, we recommend that you print a copy of your email booking confirmation and present a copy of it, together with photo ID, at the check-in point, and you will be issued with your travel documents.

In some cases you will be advised to print one or more copies of your email booking confirmation as this is your ticket.

If you book any crossing operated by SNCM, we will send you travel documents by email, normally within 2 working days of booking. These documents must be printed out and presented at check-in, in order for you to be allowed to travel on your booking.

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Q. How do I use the map on the home page?
A. Firstly, choose the country from which you would like to start your journey and click on the map. You will be given a choice of ports in that country. Secondly, click on the departure port to select that route. If there is more than one route from that port a box will appear - click on the correct route to select it.

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Q. Does the website support all browsers?
A. We support most modern web browsers including Safari and Firefox and we always suggest you have the latest browser installed. We also offer a mobile / tablet / iPad friendly service at www.ferryto.net

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Answers to Vehicle Related Questions

Q. I will be travelling in a rental car. Can I book online as I don't yet know the make or registration number of the car?
A. Yes, you can still book online even if you don't know the make or registration number of the car. Simply enter "Rental Car" in the vehicle registration field and the expected size of the car, e.g. Small, Regular, MPV etc in the Make/Model field. We would advise that you check that your rental car may be taken on the journey that you are proposing before confirming your booking.

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Q. Can I book online if I am travelling in a van or any other commercial vehicle?
A. Currently only non-commercial, car-based vans (height less than 1.8m) can generally be booked over the Internet, and only if the 'Van' option can be selected from the Method Of Transport list. Due to customs regulations, transit-style vans are sometimes not allowed to travel under a Tourist ticket, and may be charged at a higher rate. If you are not travelling for commercial purposes and would like to book a transit-style van please contact us by email at mail@aferry.com or call +44 (0)844 493 0651 with full details of the vehicle you are proposing to travel with, the route and dates of travel, and the purpose of your journey.

If you are travelling for commercial purposes, please check www.ferrylogistics.co.uk for prices. Failure to declare your vehicle correctly may result in an additional payment at the port and/or refusal to accept the ticket purchased..

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Q. I am travelling in a van but it has been converted to have sleeping accommodation. How do I book this?
A. This will depend on the operator with which you are travelling. If the vehicle is a transit-style van and is registered as such, please contact us to obtain a quote and to make a booking. If the vehicle is registered as a motorhome (you can find this information on your vehicle registration documents), then it can be booked as a motorhome. Please ensure the vehicle dimensions are entered correctly on the booking form to avoid delays/additional charges at port.

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Q. Does it matter if I have a roof box/bicycle rack attached to my car?
A. Yes. Please make sure that you enter your vehicle dimensions correctly, including any attached racks/boxes. Failure to enter vehicle dimensions correctly may lead to problems at port, such as additional charges or not enough space being available for you to board the ferry.

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Q. How do I book with a trailer?
A. Please select "Car and Trailer" or "Motorhome and Trailer" or "Van and Trailer" and select the appropriate dimensions for both the vehicle and the trailer and proceed with the booking. Please note that if the vehicle is an MPV, SUV or a 4x4, then please select "Car and trailer" as the option and select the correct dimensions.

Unfortunately, we do not offer the option to book a trailer through our Compare Price facility; please use the `Book by Route' facility to obtain a quote and book.

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Q. If I change my car, can I transfer the booking to my new vehicle?
A. Yes, provided the new vehicle falls within the dimensions of the original vehicle booked and is the same category of vehicle (e.g. car, van, motorhome), we can change this for you; please note a £10.00 administrative charge will be made to amend the vehicle details. If the new vehicle is larger than that originally booked, please contact us at your earliest convenience so that we can amend your booking. Failure to do this may result in extra charges at the port.

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Q. How do I book more than one motorcycle?
A. You can only book one motorcycle/vehicle per booking; you need to make separate bookings if you wish to book more than one motorcycle.

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Answers to Cabins/Seats & Accommodation Questions

 

Q. Is it compulsory to book onboard accommodation, e.g. seats/cabins?
A. Onboard accommodation is usually only required on overnight crossings. If onboard accommodation is compulsory, and you have not selected sufficient accommodation, you will be notified during the booking process.

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Q. If I under occupy a cabin, will I be required to share the cabin?
A. No, cabins are usually for sole use - unless stated otherwise.

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Q. Do I select the number of cabins needed or the number of berths?
A. Please select the number of cabins you require. You will only select the number of berths required if you have selected a shared cabin. When booking seats, please enter the number of seats needed.

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Answers to Travelling With Pets Questions

Q. What is the Pet Travel Scheme and which ferry companies allow pets?
A. The Pet Travel Scheme was introduced by the Government in 2000 to allow pet dogs, cats and ferrets to travel between the UK and certain countries (mainly EU countries), without quarantine.

Not all ferry operators have the facility to take pets, therefore please contact us on +44 (0)844 493 0651 or mail@aferry.com before booking so we can add them to your booking. Ferry operators usually charge a small fee for each pet that they carry.

If bringing a pet into the UK, the pet will have to be part of the Pets Passport Scheme. Depending on the ferry operator and route, your pet may have to remain in the car for the duration of the crossing, with no passenger access. For more information on the Pet Travel Scheme and Pet Passports see our article on travelling with pets or visit the official Defra website.

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Q. Which ferry companies can I book pets with online at Ferryto.ie?
A. At Ferryto.ie.we are constantly adding new features and products. One new feature is the ability to book pets directly online at the same time you book your own ticket which you can do with the following companies:-

■ Acciona Trasmediterranea ferries
■ Adria Ferries
■ AlsFaergen ferries (formerly Alstrafikken)
■ Balearia (one dog or cat only). To combine a caravan, please call.
■ BornholmerFaergen ferries (formerly Bornholmstrafikken)
■ Celtic Link ferries
■ Comanav ferries
■ Comarit Ferries
■ Corsica Ferries (dog bookings only)
■ Eurotunnel
■ Grandi Navi Veloci Ferries
■ Grimaldi Ferries
■ Irish Ferries
■ LangelandsFaergen ferries (formely Langelandstrafikken)
■ LD Lines ferries
■ Moby Lines ferries
■ NorthLink Ferries
■ P&O Ferries (excluding Irish Sea crossings)
■ SamsoFaergen ferries (formerly Samsotrafikken)
■ Sardinia Ferries (dog bookings only)
■ SNAV
■ Stena Line
■ TT Line
■ Viking Line
■ Wightlink ferries

Note that many other ferry companies do offer pet booking but for these you will have to call +44 (0)844 493 0651 or email mail@aferry.com so that we can check if it will be possible for a pet to travel and if there is availability on your requested dates.

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Answers to Pricing, Payment and Billing Questions

Q. What does the crossed out fare next to the "Ticket Price" mean?
A. This fare is the highest price our customers found in the previous and current months for the combination of route, ferry company, vehicle and number of passengers selected. These are neither full prices nor competitor rates.

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Q. Which credit and debit cards do you accept?
A. We accept Visa debit/credit/Electron, Mastercard and Switch - we do not accept American Express or Solo.

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Q. Is there a charge for using credit/debit cards?
A. This depends on the type of card you use. There is no extra charge if you use Visa Electron, whereas with Mastercard and Visa Credit you are charged 2.5% of the value of your booking. If you use Mastercard Debit, Visa Debit or Maestro there is a fixed charge of £1.00 per booking.

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Q. I do not have a credit/debit card. Can I book now and pay at the port? Can I pay by cheque/cash?
A. We require full payment at the time of booking, and therefore you are unable to make a booking and pay at the port. Unfortunately, we are unable to accept cash or cheque payments.

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Q. Are my credit card details secure when I make a booking online?
A. Yes, all online bookings are handled via a secure server which encrypts all your details into a format that cannot be recognised. Ferryto.ie website uses Thawte SSL encryption technology.

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Q. Can I use someone else's credit/debit card to pay for my booking online?
A. Yes, providing you have their full permission to use their card.

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Q. I have tried to make a booking, but it says my card has been declined. Why is this?
A. We do not have access to information regarding your card and cannot see why a transaction has been declined. Please ensure that the card details are entered correctly, and that you have sufficient funds in your account to make the payment. If you are still having problems, you may need to contact your card issuer.

Please note that we are currently limited in the card issuers whose cards we are able to accept. If you would like to check if we are able to deal with your card, please send an email to mail@ttgateway.com giving the first 6 digits of your card number only. These numbers are used to identify the card issuer only, and do not include any information about your personal account with the card issuer. We can then verify whether we are able to accept your card.

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Q. Do I have to pay in full when I make a booking?
A. Yes. We require full payment when making a booking.

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Q. I have tried to make a booking, but it says it has been unsuccessful. But now I see that the money has come out of my account.
A. When a booking is attempted, money is automatically reserved in your account for the transaction and it may appear as though the amount has been debited from your account. If a booking fails, this money will NOT be debited from your account, and an automatic response will be sent to your bank cancelling the transaction. However, occasionally, it may take some time for your bank to process this, and in the interim period the money may still appear to have been taken out of the account. If this is the case, please do not be alarmed. We will not debit the money from your account, and it will appear back in your account shortly.

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Q. I have tried to make a booking, but I did not receive an on screen confirmation that my booking had been made. Was the booking successful?
A. In this case we would suggest that you first check if you have received an email confirmation from us. If your booking has been confirmed, an email is automatically sent to the email address declared during the booking process. If you are still unsure about your booking, you can contact us by email at mail@aferry.com, using the same email address declared in the booking process, or call us on
+44 (0)844 493 0651 and we can check our system.

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Answers to Check-In and Boarding Questions

Q. I would like to know the post code of the port. How can I find this?
A. For relevant port postcodes and address details please click here refer to our port information pages. Alternatively detailed directions to your port of departure are included with your booking confirmation that will be emailed to you.

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Q. How early do I need to get to the port before departure?
A. Your precise check-in time is detailed on your booking confirmation (in the email). However, as a guideline with most operators you need to arrive 60 minutes prior to departure. Please check the minimum check-in time required by the ferry operator in advance of travel.

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Q. If I arrive at the port early, can I board the ferry straight away?
A. No, you cannot go aboard the ferry until boarding commences.

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Q. Do I need to take my passport with me when I travel?
A. For all International ferry crossings every passenger must have a valid passport with them to board the ferry. Children are able to travel if they are on an adult passport. Young babies are able to travel if a birth certificate is shown at customs. For any Domestic ferry crossing (for example within the UK) a form of photo ID is accepted if a passport is not available.

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Q. Is there secure parking at the port and how much does it cost?
A. Most ports have secure parking at the port, or close by. The cost of the parking will vary according to the particular port. For more information, contact the port directly. Port parking at Dover and Southampton may be booked online at www.justparking.co.uk

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Q. Can I sleep in my motorhome/caravan overnight at the port?
A. No. For safety and security reasons overnight camping at the port is not permitted.

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Q. I am travelling in a group of more than 9 people/vehicles. How can I book this?
A. Please complete the online enquiry at www.ferryto.ie/groups.html with the specific details of your group price request. Please note we can ONLY obtain price discounts for those routes listed in the dropdown boxes below and there are no group discounts available for cars.

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Q. How can I contact Ferryto.ie?
A. Please use the contact form on our contact page or you may telephone us on +44 (0)844 493 0651. If you have already made a booking with us, you will find contact details on your booking confirmation email.

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Important Disclaimer

Transworld Leisure Ltd does not guarantee that the information on this Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention.

Click Here to contact the customer care team at ferryto.ie

Customer Care, Telesales & Contact Us

Ferryto.ie is part of the world's largest online ferry ticket distribution network providing the ability to book over 80 major European ferry operators, and over 1,200 ferry routes throughout the UK, France, Spain, Ireland, Holland, Eastern Europe, the Mediterranean, the Baltic and North Africa.

At FerryTO.ie you are able to obtain live ticket prices, check availability and book car and passenger ferry tickets and we always offer you our lowest available ferry ticket price with no hidden extras at the time of booking.

For more information, answers to frequently asked questions or to contact us directly please click here.

 

 
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